Privacy Policy &

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Last update 16.06.2023

How do we collect information from you?

We obtain information about you when you use our website or call us, for example, when you contact us about products and services, request information from us, buy our products or register for our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. We may also hold information regarding your property such as photographs of access and the site.

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent by submitting a newsletter subscription form. You can opt out of email marketing by contacting us at at any time.

How is your information used?

We may use your information to:

  • process a quotation that you have requested;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services or maintenance updates;
  • send you communications which you have requested and that may be of interest to you. These may include
  • information about new products, case studies, blogs and new projects we have completed.
  • We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. For instance, we hold information given to us to complete quotations for up to 2 years. We hold your email address on a subscribed mailing list indefinitely unless you have requested to unsubscribe

Who has access to your information?

We will not share your information with third parties for marketing purposes. We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to subcontracted groundworkers, electricians, photographers). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service they are providing.

How you can access and update your information

You have the right to ask for a copy of the information Pod Space hold about you. You may also update the information we have for you at any time by contacting us at

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we aim to ensure that it's treated securely. Once we receive your information, it is stored on our secure server.

Use of ‘cookies’

Like many other websites, the Pod Space website uses cookies. ‘Cookies’ are small text files that ‘remember’ bits of information from your visit to a website. They make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your cookie settings we assume that you are happy with our use of cookies. However, you can change your cookie settings at any time. It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by others. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time.

We would like you to tell us what went wrong so we can put matters right.


If you are not satisfied with any aspect of our service or products, you can tell us about your complaint in the following ways:

In writing – write to us and address your letter to Michelle Lord, Pod Space Ltd,  2 Windsor House, Caldene Business Park, Hebden Bridge, HX7 5QJ

By telephone – call us telephone number during our office hours and ask for the Customer Services Department.

By email –


We aim to resolve your complaint straightaway but if we can’t, we will keep you informed on a regular basis.  If you need an update, please call us on telephone number and ask to speak to the person handling your complaint.

When we reply to your complaint, if you consider our response doesn’t fully address your concern, please let the person handling your compliant know so we can see if there is anything further, we can do.


Our aim is to resolve all complaints. However, if your compliant relates to finance and if you are not satisfied after receiving our final decision letter, or if eight weeks have passed you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)

Further information can be obtained from the Financial Ombudsman Service’s website at

Company Name, Company Registration , of Registered Office is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594.

Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.